🍒 Complaint - Review of Ameristar Casino Hotel Kansas City, Kansas City, MO - Tripadvisor

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No paid reviews. Get insight on AMERISTAR CASINO real problems. Customer service help, support, information. File a complaint at list.tula-intim.ru


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This organization is not BBB accredited. Casino in Black Hawk, CO. See BBB rating, reviews, complaints, & more.


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Hotel very nice, Casino staff has abuse of authority! I have been going to Ameristar for a long time, I don't go every week but let's say I am a good customer and I.


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You'll find the ideal gambling getaway in the Midwest at any of our Ameristar casino locations. From East Chicago, Indiana, to Black Hawk in Colorado, you'll.


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Please complete the information below and a representative from Ameristar St. Charles Casino Resort Spa will contact you.


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For customers of Pinnacle and Ameristar casinos, this competition translated into better odds (directly or indirectly), free or lower-cost amenities, and a better.


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You'll find the ideal gambling getaway in the Midwest at any of our Ameristar casino locations. From East Chicago, Indiana, to Black Hawk in Colorado, you'll.


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This organization is not BBB accredited. Casino in Black Hawk, CO. See BBB rating, reviews, complaints, & more.


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I asked to see the pictures and was told she would email to me, that has never happened. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I further asked what actions did they take to clean the room and was informed 3 days after the fact that they housekeeper vacuumed the floor twice. I will stay away from this casino until this issue is resolved. I never received this call. BBB Business Profiles may not be reproduced for sales or promotional purposes. That is when the manager told me she had two pictures and would take more. We want every guest to feel welcome when they visit us, and we will strive to deliver that to every person that visits our resort. We pride ourselves on exceptional customer experiences, and we sincerely apologize that we did not achieve this during your stay. He informed me that there was glitter on the furniture, the floors, and in the carpet and the room has not been rented due to this. Many marble tiles contain naturally occurring deposits of iron. They reviewed the third party report and informed us that they are closing their investigation based off its results. If this happened Monday, I should have been contacted because I would have liked to seen the glitter in which she speaks. Very unhappy. Iron is a mineral found in stone and can occur randomly throughout the stone. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was asked to come down to speak with a supervisor. Sort By. What process did they use and do they have any pictures. BBB is here to help. Main St. This question went unanswered by both managers. I went down and showed them the cup. Status: Unresolved. We had an opportunity to inspect the room in which you stayed and found no signs of mold. She just told me that she was giving me a courtesy notification. She informed me that the problem was in the carpet. I informed him that I had no idea glitter would damage a room but that it has been 4 days now and that is not good business to contact me days after with no proof. I also asked, because I was told that they could not rent the room, if the hotel was sold out. And that is something I do not do. I received a complimentary room at the Ameristar Casinio, St. As a matter of policy, BBB does not endorse any product, service or business. I was asked to bring what I collected down for someone to look at them. He refused to discuss the matter with me any longer. He responded with an attitude that someone must have brought the bugs into the room with them. He refused. She didn't answer any of my questions. I recorded a video and I collected them. At am I received a call from Andrew. The room furniture was filthy and had human fluids on it. BBB Business Profiles are subject to change at any time. I asked for a cup but they did not have one but provided a plastic bag to tie the cup up in. Charles Complaints. Saint Charles, MO Need to file a complaint? Customer Complaints Summary. I called and was supposed to get a call back from a manager. I went home and hoped that when I went to check out at 11 am that I could speak with someone else. He identified himself as a hotel manager. I asked to speak to his boss and he told me there was no one higher than him. I asked why the rooms were not cleaned daily. I asked the process in which they used to clean the room and informed her that I know that if you smoke in a non smoking room that there is a cleaning fee. As stated during our conversation, I live about 20 minutes from the hotel and would have come to see the damage for myself. We do state on our registration card that guests are liable for any damage caused to the room. And when I received the calls from the first and second management officials, their recollection of the room should not have varied. BBB Business Profiles generally cover a three-year reporting period. But that I have no intentions of paying for damages that I am just finding out about and I have no idea how it was altered or if her cleaning staff complicated the situation with their cleaning tactics. Therefore, they should not receive any further mail from us within approximately 30 days. I called the front desk and asked for a supervisor. Charles on November 3 checking out on the 6th. I asked her how many man hours a day was spent on getting the glitter up? My wife ended up sick after the stay. I called the front desk and was told they would give me a call back. File a Complaint. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It was deep cleaned by housekeeping over these 3 days to get it back into working order. Due to the extended cleaning needs from the glitter, this room was out of service for 3 nights. I felt I was being accused of something so I told him that his accusation was appalling. They switched my room but never received any follow up. I was told that a specialist went to the room and indicated that it was not bedbugs that were found and that the one bug that was left in the cup was dead. I was told that glitter was on the carpet. Also, I understand damages to the room and have been very careful not to damage any property that doesn't belong to me. I think this is very bad service. I waited until and called the hotel to speak to the evening manager. I checked in that night around 9pm and around 5am I found little bugs crawling around.

Years in Business: Overview of BBB Ratings. Status: Answered. We spoke directly with our guest on the phone and have reached an agreement. And I did not receive an answer ameristar casino customer complaint that question. She informed me that she gets off work at but would go up and take pictures of the room and email them to me, she also stated that she would have the evening manager follow up with me in reference to the pictures.

I asked if they used that and was told no. Customer Response.

And although there are many casinos in the area and beyond, I chose to spend my time and money there. They still have not stated what the damage is or why it took so long to clean. I went on to inform her that I follow rules and had no idea of this rule. He told me that they were and I asked then how did the bugs get in the room then. I was asked to take the cup back to the room and leave it for a specialist. I asked if it was on the furniture and couldn't be dusted off. He stated that he did not have pictures but that I signed a disclosure that I would be charged if I damaged the room. I have been a faithful gambler at Ameristar since it first opened as the Saint Charles Casino. I know for a fact that it wasn't because when I accessed their website they had availability. As we were speaking, I googled how to get glitter out of carpet and informed her that the website suggested tape or a rolling lint brush. Thank you for taking the time to share your experience with us. She informed me that the glitter was in the carpet and she could get pictures for me. Upon checking into all reservations guests must sign the registration card for their stay. I got free room comps for spending money in the casino. I told him that bed bugs or not there were still bugs in the room. They took a picture and I made a paper statement.