๐Ÿ– Do Waste Your Time At The Buffet - Review of Jumers Casino Hotel, Rock Island, IL - Tripadvisor

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As usual, you win some, lose more. The desserts are ok but nothing is so amazing you want to write home about it. The rooms are very loud and very unconformable. It was very clean and the bed was extremely comfortable, we slept very well. We had breakfast in the Blue Square Cafe. So they pretty much want to make sure you feel taken from the time you get there. Our radio did not work and the desk sent someone up right away to fix. Table games seem to be troublesome in Illinois casinos. Once you get to the room it is dirty and dusty. The buffet is leftovers from what ever last night had. I did sleep okay, however, so it wasn't too uncomfortable. You would think that on a night where it is so, so busy that people are lined up, the kitchen would keep up The selection of veggies was only so-so. The gift certificates expire after a year, and they won't give you change back for them even on a gift card. My wife plays the penny slots; I usually go with the cent video poker machines. Oh, well. The shower head has less than half of the holes putting out water. The room was clean and comfortable. Check -in was smooth, in fact I mentioned it was my husbands birthday and we were upgraded to a suite! I just like the availability to eat exactly what I want and get back on the road. The lady at the desk was rude and just wanted to complain about her co workers. We had brunch at the buffet before we left in the morning and it was one of the best I have had, Great choices - even gelato for dessert!{/INSERTKEYS}{/PARAGRAPH} I never got onto that table, another game I enjoy and I think the only Illinois casino that has this game. The beds are worse than sleeping in tent. Wider seats or armless chairs would be nice. After pushing off the butter, I would need to wring out the bread to make it nothing more than a soggy piece of who-know-what!. You won't get change back or gift card back. That was pretty much the last time we saw the waitress for our table. The room has a walk-in shower, a sink area and a toilet area with each area sectioned off by clear glass. The cornbread was cold, as if just taken out of the refrigerator. Enjoyed my time at the casino and hotel The hotel is a Hampton Inn style, very clean, with a descent workout facility and small pool. Thursday night was prime rib and lobster night. The bathroom had one garbage can in the toilet area an none by the sink. I wish the toilet was comfort height. The desk staff were exceptional. The furnishings are sturdy, nice. First issue, minor, communicating with the person that seated us was difficult. The lines at were long not unexpected as we were forewarned and it took awhile to get seated. The Good: The room was very nice and like others the bathroom set-up did not bother us at all - in fact the bathroom was fantastic. We did get it resolved, however. I waited ten minutes to get my glass of water and yet had already put a sizable tip on the credit card. The room was ready, luggage carts available, desk staff friendly. The garlic bread had a couple of dabs of butter on them, and the bread was lukewarm and like mush. The salad bar was okay. The carpets are dirty and need shampooed and vacuumed. The bed seemed a bit soft and with the large pillows, I found myself with feet dangling off the edge of the king-size bed we had. The selection of video poker machines seems a bit less here at Jumer's or the layout is more strange. The casino had good air no smoking , was in great condition, and had great staff at the tables. The only nice thing is its cheap so you don't feel to bad about getting ripped off at the buffet. So basically the gift cards at Jumers are nothing but a rip off. The bathroom shower is dirty with grim all over it. The restaurants: We had a quick bite at Blue Square to Go after checking in. It has a limited menu and was fine for a quick bite. {PARAGRAPH}{INSERTKEYS}I travel nights a year and many times will stop at a buffet whether it is in a casino or not. Nothing on the buffet taste great its all just warm left overs. This gives Jumer's an edge over the smoke-saturated Iowa casinos. I did best on the blackjack table the little time I was able to spend on it. We didn't have any coupons, but by dinner earned enough comps for a "free" lobster tail. The sheets are old and itchy. First off the gift certificates are a rip off. These machines seemed a bit more generous than the Hollywood Casino and Harrah's in Joliet which is where we usually go. Breakfast was decent, the restaurant is nice. On vacation Checking in and out was a breeze. I really enjoyed listening to her talk trash about her job and coworkers while trying to check in. The food was absolutely terrible. The casino: overall a nice-looking casino. What a mess! I am sure everyone at Jumers hates her for be the treat she is to deal with. The dust and dead flies in the window sill was a great touch. The food and service were both good although I think more hash browns should be served. We used that nightlight since my wife likes a bit of light at night in hotel rooms. We stayed here for one night recently for a quick birthday celebration. I am sure casino discounts and cheap food is the only reason people go to the buffet. No problems for us, but some might find this creepy. It was our first time here and the desk clerk gave us a rundown of everything. It was impossible to get to it after dinner. The chairs are a bit uncomfortable and the arms cut into my hips slightly. We found a nightlight in a box with the hair dryer. I ordered the steak and eggs, the wife ordered French Toast with a side order of links. No details, but movement in the shower is visible. Two cans would be better. The sole Paigow table filled up almost immediately after an announcement that it is open. The lobster tail is skimpy and it is a good thing that the comps "paid" for it because it was small We also had to wait for the lobster tails to be brought out from the kitchen after they ran out. Once seated, we got our drinks. The employees in the casino were friendly and helpful at the tables. They service is awful expect the plates to pile up on the table, they are slow at busing them. The bathroom is separated from the sleeping are with an opaque glass in which the blurred silhouette of anyone in he shower can be seen. Without the nightlight, keeping the bathroom light on would have been too bright. The chicken was under-cooked and tough, the Chinese food tasted old, but the salad was ok. I did take a bite, and spit it out. They will take there time in bringing you a roll of toilet paper if you run out. The dinner rolls were dry, as if they have sat around for hours. We had dinner in the Player's Buffet. The pillows smell like they came from Good Will. The prime rib was good, but I did have to wait for one to be brought out from the kitchen. Glad the nightlight was there. The dishes were never cleared and no drink refills were provided.